Return Policy

Order Returns

After receiving your order, you have 14 days to return it. If you want to exchange or return any of the items you purchased, please contact us at sklep@otwarteklatki.pl – just remember to do that within this 14-day period.

Return Fees

The return postage charges are covered by the customer, unless the return is justified (e.g. goods damaged on delivery, misplaced orders).

Item Exchange

All items purchased in our store can be sent back and exchanged to different sizes or entirely different products within 14 days from receiving them. When sending them back, make sure to enclose the original receipt and the return form filled in with all information needed – you can download it here: RETURN FORM.

The exchange postage charges are covered by the customer. After receiving the package, we prepare your new order and ship it free of charge.

Return Address
Sklep Otwarte Klatki
Order Return
ul. Sienkiewicza 128/10
50-347 Wrocław
Poland